How to Fix “This Purchase Was Not Completed” Error in Roblox

Are you an avid Roblox player who has encountered the frustrating “This Purchase Was Not Completed” error? Don’t worry, you’re not alone! Numerous factors, including out-of-date browser caches and incorrect payment information, can contribute to this common error. But don’t let it ruin your gaming experience.

In this blog post, we’ll guide you through some basic troubleshooting steps and tips on how to fix the “This Purchase Was Not Completed” error in Roblox. So sit tight and get ready to enjoy uninterrupted gameplay once again!

What Causes the “This Purchase Was Not Completed” Error in Roblox?

The “This Purchase Was Not Completed” error in Roblox can be frustrating, especially when you’re trying to purchase a game pass or virtual item. There are several factors that can cause this error message to appear.

One common cause is an issue with the payment method being used. If there are insufficient funds in your account or if the card has expired, then the transaction will not go through and you’ll receive this error message.

Another possible reason for this error is related to your internet connection. Poor connectivity may prevent you from completing transactions and lead to incomplete purchases.

In some cases, it could also be due to issues with Roblox’s servers. When their system experiences high traffic or undergoes maintenance work, it may result in errors like these.

Incorrect account information, such as an incorrect billing address, may also contribute to the occurrence of this problem. Therefore, checking all relevant details before submitting any payments is highly recommended.



Understanding what causes “This Purchase Was Not Completed” errors in Roblox can help users troubleshoot more effectively and ensure successful transactions going forward.

Basic Troubleshooting for the “This Purchase Was Not Completed” Error in Roblox

Basic Troubleshooting for the “This Purchase Was Not Completed” Error in Roblox:

If you encounter the “This Purchase Was Not Completed” error while trying to make a purchase in Roblox, there are some basic troubleshooting steps that you can take before contacting support. These steps could help resolve the issue quickly and easily.

Clearing Your Browser Cache and Cookies to Fix the Error


One common cause of this error is outdated cache or cookie data stored on your browser. Clearing your browser’s cache and cookies could remove any conflicting data causing issues with purchases. You can do this by going into your browser settings.

Checking Your Payment Method and Account Information in Roblox:

Ensure that all payment information entered is up-to-date, accurate, and valid when making a purchase through Roblox. Also, double-check if your account has sufficient funds available or if there are any restrictions placed upon it that may be preventing transactions from being processed.

Contacting Roblox Support for Assistance with the Error


If none of these basic troubleshooting methods work for you, it might be best to contact Roblox support directly for assistance with resolving this issue further. They have dedicated teams that specialize in addressing customer concerns like yours.


By following these simple yet effective solutions as part of the basic troubleshooting techniques listed above, hopefully, you’ll avoid running into any future hiccups during online purchases on the platform!

Clearing Your Browser Cache and Cookies to Fix the Error

Clearing your browser cache and cookies is a simple yet effective way to fix the “This Purchase Was Not Completed” error in Roblox. Your web browser stores temporary files and data, also known as cache and cookies, to help load websites faster. However, sometimes these files can cause issues with online transactions.

To clear your browser’s cache and cookies on Google Chrome, click the three dots in the top right corner of your screen and select “More tools” then “Clear browsing data.” From there, you can choose which types of data to delete.

On Mozilla Firefox, head to the menu button (three horizontal lines) on the top right corner of your screen and select Privacy & Security > Cookies & Site Data > Clear Data. You should restart Firefox for the changes to take effect.

Lastly, on Microsoft Edge, click Settings (three horizontal dots) at the far-right end. History>Clear history>Make sure the Cached images’ box is ticked as well. Select time range> All time

By clearing your browser’s cache and cookies regularly or before making an online purchase in Roblox, you may avoid encountering this error altogether

Checking Your Payment Method and Account Information in Roblox

When the “This Purchase Was Not Completed” error occurs in Roblox, it could be due to an issue with your payment method or account information. It’s important to check and make sure everything is up-to-date and accurate.


Firstly, double-check that your payment method has enough funds and is valid. If you have recently changed your card or bank details, make sure they are updated in your Roblox account settings.

Next, ensure that all of the necessary fields for billing information are filled out correctly. This includes name, address, phone number, and email address. Any errors here can result in a failed transaction.

If you’re unsure whether everything is correct or not working properly, try adding another payment method as a backup option so that you don’t miss out on any purchases in case one fails.

Taking a few minutes to review and update your payment method and account information can help avoid future instances of the “This Purchase Was Not Completed” error occurring again in Roblox.

Contacting Roblox Support for Assistance with the Error

If basic troubleshooting steps do not resolve the “This Purchase Was Not Completed” error in Roblox, it may be necessary to contact Roblox support for assistance. The support team can provide guidance on more advanced solutions and address issues specific to your account.


To contact Roblox support, navigate to the Help Centre on their website and submit a request form. Be sure to include details about the error you are experiencing, including any error codes or messages that appear. It may also be helpful to attach screenshots of any relevant information.

If you have made a purchase that was not completed due to this error, make sure to provide proof of payment, such as an order confirmation email or receipt. This will help expedite the process of resolving the issue.

Once you submit a request for assistance, keep an eye on your inbox for updates from Roblox support. They may require additional information or provide instructions for resolving the error.

Remember that contacting customer service can take time and patience, but rest assured that they are working hard behind the scenes toward fixing your problem!

Preventing the “This Purchase Was Not Completed” Error in the Future

To prevent encountering the “This Purchase Was Not Completed” error in Roblox, there are several steps you can take. One of the primary things to do is to ensure that your payment method and account information in Roblox are up-to-date and accurate. Keep an eye on any changes or updates that might be needed.

Another way to avoid this error is by making sure that you have a stable internet connection when purchasing items within Roblox. It’s also important to check if there is any scheduled maintenance or outage on their website before attempting any transaction.

Another useful tip is to double-check your purchase details before submitting them. Make sure that all the entered details, such as billing address, payment information, and other relevant data, match what appears on your card statement.

Consider using alternative payment methods like gift cards instead of credit or debit cards. This can minimize issues with bank holds or chargebacks while still allowing you to make purchases without risking potential errors related to traditional forms of payment.

By taking these preventative measures into account, not only will you be able to avoid the “This Purchase Was Not Completed” error but also streamline future transactions and make them more convenient for yourself in Roblox!

Conclusion: Resolving the “This Purchase Was Not Completed” Error in Roblox

By following the troubleshooting steps we have outlined in this article, you should be able to resolve the “This Purchase Was Not Completed” error in Roblox. Remember that this error can occur for a variety of reasons, including issues with your payment method or account information, as well as browser cache and cookies. If you are still experiencing difficulty after trying these solutions, don’t hesitate to reach out to Roblox support for assistance.

It’s important to stay on top of any errors or issues that arise while playing your favorite games on Roblox. By taking proactive steps and learning how to fix common problems like the “This Purchase Was Not Completed” error, you’ll be able to enjoy a smoother gaming experience overall. So next time you encounter this issue, refer back to our guide and get back into the game in no time!


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